Storeman respects your privacy. This policy explains the types of information we may collect through our website and quote process, why we collect it, how we may use it and the choices available to you.
1. INFORMATION WE COLLECT
When you request a quote, contact us or otherwise use the website, we may collect information including:
- your name and business or organisation name;
- email address and phone number;
- property or service address and location details;
- the Storeman services you are interested in and preferred service frequency;
- notes, access information or other details you choose to provide;
- site, property, vehicle or other photos you choose to upload; and
- basic technical information associated with use of the website, such as browser, device or analytics information where those tools are enabled.
Please avoid including sensitive personal information in free-text fields or uploaded photos unless it is genuinely necessary for us to respond to your enquiry.
2. WHY WE COLLECT INFORMATION
We may use your information to:
- respond to enquiries and prepare or follow up a quote;
- contact you to arrange a site assessment;
- understand the requested scope of work;
- provide, schedule and administer Storeman services;
- maintain business records and improve our services and website;
- protect our systems and prevent misuse; and
- meet legal, insurance or regulatory obligations where applicable.
3. PHOTOS AND UPLOADED CONTENT
Photos submitted through the quote form are intended to help Storeman understand the site and prepare for quoting or service delivery. Please only upload photos you are authorised to share. We do not ask you to upload identification documents or other unrelated personal material.
4. HOW INFORMATION MAY BE SHARED
We do not sell your personal information. We may disclose information where reasonably required to service providers that help us operate the business, such as website hosting, email delivery, communications, cloud storage, IT, analytics or professional advisers. We may also disclose information where required by law or where reasonably necessary to protect Storeman, our customers or others.
Some technology providers may process or store information outside Australia. Where this occurs, the location and handling of information may depend on the providers we use from time to time.
5. STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure.
6. RETENTION
We retain information for as long as reasonably required for quoting, service delivery, business administration, legal or insurance purposes. Information that is no longer required may be deleted, de-identified or retained where permitted or required by law.
7. ACCESS AND CORRECTION
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete. We may need to verify your identity before responding.
8. COOKIES AND ANALYTICS
The website may use essential browser storage, cookies or analytics technologies to operate features, understand website performance and improve the customer experience. You may be able to control some of these technologies through your browser or device settings.
9. COMPLAINTS
If you have a privacy concern, contact us at hello@storeman.com.au. We will review the issue and respond within a reasonable period.
10. CHANGES TO THIS POLICY
We may update this policy as the business, website or legal requirements change. The latest version will be published on this page with an updated date.